Join us in creating a Luton where every older person feels supported.
Join us in creating a Luton where every older person feels supported.
Privacy notice
Age Concern Luton respects your privacy and is committed to protecting your personal information.
This Privacy Notice explains how we collect, use, store and protect your personal information when you use our services, visit our website, contact us or volunteer with us.
Age Concern Luton is a registered charity (Charity Number 200463) supporting older people across Luton.
Our registered office is:
39 King Street
Luton
LU1 2DW
Telephone: 01582 456812
Email: admin@ageconcernluton.org.uk
ICO Registration Number: Z6844971
For data protection enquiries, please contact our Chief Operating Officer (Data Protection Officer) using the details above.
We may collect information when you:
Depending upon the service you receive, we may collect:
We only collect information that is necessary for the services we provide.
We process personal information to:
Depending on the service being provided, we process personal information under one or more of the following lawful bases:
Where special category information (such as health information) is processed, we do so only where the law allows and appropriate safeguards are in place.
We only share personal information where it is necessary to do so.
This may include:
We do not sell personal information.
We take information security seriously.
Measures include:
We only keep personal information for as long as necessary.
Retention periods are determined by legal requirements and our Records Retention Schedule.
When information is no longer required it is securely destroyed.
Under UK GDPR you have the right to:
Some rights are subject to legal exemptions.
If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO).
Our website uses cookies to improve your experience.
Cookies help us:
You can control cookies through your browser settings.
Some third-party services embedded within our website may also place cookies. Please refer to their own privacy notices for further information.
Calls to our main telephone number (01582 456812) may be recorded for:
Recordings are normally retained for up to six months, although recordings required for safeguarding investigations, complaints or legal proceedings may be retained for longer where necessary.
Access to recordings is restricted to authorised managers.
CCTV operates at:
CCTV is used to:
Signs are displayed where CCTV is in operation.
Access to recordings is restricted to authorised senior managers and all access is logged.
Footage will only be shared with organisations such as the Police where there is a lawful reason to do so.
Although we take reasonable steps to protect information submitted through our website, no method of internet transmission can ever be guaranteed to be completely secure.
We may update this Privacy Notice from time to time.
The latest version will always be available on the Age Concern Luton website.
Age Concern Luton
39 King Street
Luton
LU1 2DW
Telephone: 01582 456812
Email: admin@ageconcernluton.org.uk
Bradbury House,
39 King St, Luton,
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